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Restoring Life Joy & Hope

Delivery and Refund Policy

Refunds

Online Donations
Thank you for choosing to donate Share. As your donation is being made online without our assistance or involvement, we ask that you complete your details and the amount of your donation carefully.

Errors in Amount Pledged
Should an error be made in the amount of any donation, you have 60 days in which to notify Share of the error.

Refund requests
All requests for refunds (due to error) must be made in writing and forwarded as follows:

Email:    shareinfo@victas.uca.org.au
Fax:       03 9251 5491
Mail:      Share, PO Box 24154, Melbourne VIC 3001

The request should have the details of the initial donation including the date, amount, name of the donor or purchaser, the receipt number and the nature of the error.

Should the refund be approved, any original receipt issued for the incorrect amount immediately becomes void and invalid. A new receipt will be issued where applicable.

Errors by Us
Of course, should an error be made by Share or its financial institution(s), full refunds will be made immediately upon notification of the error and all costs will be borne by Share.

Delivery

Printed Cards
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your card/s via post within 5-7 working days.

If you wish to query a delivery please contact us at shareinfo@victas.uca.org.au.

eCards
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your eCard/s via email immediately after your donation has been accepted.

If you wish to query a delivery please contact us at shareinfo@victas.uca.org.au.

 

“If you can’t feed a hundred people, then just feed one”

Mother Teresa